As an e-commerce business owner, you know how important it is for your chosen couriers to be reliable, cost-effective, and trustworthy.
As this Ipsos study shows, 85 percent of online shoppers state that they will avoid a business following a poor delivery experience.
Selecting your courier is so much more than simply finding a supplier that meets the needs of your business; in addition, it is about finding a delivery partner that will enable you to provide the best possible service and value to your customers.
What to look for in a courier partner
Looking for a courier can feel like an overwhelming task, so let’s run through a few of the most important things to think about:
– Same and next day delivery options
The e-commerce landscape is enormously competitive, particularly as many of the big players provide both next day and same day delivery options. If you are looking for a same day courier Bristol, such as All About Freight, it is important to tread the right balance between speed and cost to avoid discouraging your potential customers from completing their purchase.
As consumers have a huge amount of choice when it comes to navigating their online shopping options, it is imperative to remember that if your delivery costs are too high, consumers have no qualms about abandoning their carts and looking to other brands offering a more affordable shopping experience.
– Advanced tracking options
We all lead incredibly busy lives, which is why couriers that offer real time delivery tracking are increasing in popularity. Customers don’t want to be waiting all day for a delivery; instead, they want to know that their parcel will be delivered within a specific window of time.
Waiting around for an expected delivery that never arrives is a hugely frustrating experience that can take time and effort to resolve. Your courier needs to have a proven track record and consistently demonstrate that it is a reliable partner that will deliver orders to your customers on time and undamaged.